Shipping & Returns
1
Where do you ship to?
We ship nationwide across Indonesia.
2
When will my order arrive?
We take up to 2 days to process your order after payment is confirmed. Typically, regular shipping will take 2-3 days, depending on your region. For Jabodetabek area, we also offer express next day shipping.
3
I’m having problems tracking my order
We’re sorry for the inconvenience, please Whatsapp text us at +62 851 8665 4826 or email us at help@eyrlab.com with your order number.
4
Can I change my shipping address?
We can edit your address before dispatch, please Whatsapp text us at +62 851 8665 4826 or email us at help@eyrlab.com with your order number.
5
What is your return policy?
We’re sorry if you received an incorrect or defective item. Rest assured, we’ll cover the return shipping fee and send out your correct order right away. Please make sure the returned product is new and unused, as refunds are not available.
6
I ordered the wrong size, can I made an exchange?
Of course you can! Contact us within 7 days, and please ensure the product is unworn, unwashed, and returned in its original condition with all tags attached.
7
How long does it take to process an exchange?
After we receive the product, we will ship it out immediately. Please allow up to 3 days for delivery, depending on your location.